1. Rice Melamine Bowl
The manufacturer Rice has issued a voluntary product recall for a melamine bowl.
Despite strict quality standards, a defective batch of the following product has been identified:
- Type: Melamine bowl Ø 11 cm (300 ml) – Design: Cars
- Manufacturer number: MELBW-SCAR
- Article number: 123631
- Batch number: PO100444
- Manufacturing date: 08/2023 (visible on the bottom of the bowl)
This batch exceeds the permissible limits for melamine migration.
The issue was caused by a supplier error and is isolated.
If you have received the above-mentioned batch from us, we kindly ask you to stop using the bowl and return it to us.
In return, we will, of course, refund the purchase price.
How to return the bowl:
- Contact our customer service by phone at 06043 556 9000 (Mon-Thu: 8 AM - 8 PM, Fri: 8 AM - 6 PM).
You will receive a DHL return label for free shipping back to us. - Please carefully pack the bowl in a box.
- Then, drop off the package free of charge at any post office or DHL Packstation.
Once the bowl reaches us, we will immediately process the refund.
For security reasons, the refund will be issued using the payment method you originally selected during purchase.
If you paid by cash on delivery, simply provide us with your bank details.
No reason for concern: The current batches of Rice melamine bowls available in our shop meet all required limits.
You can use these bowls safely.
We sincerely apologize for any inconvenience this may have caused.
2. Dometic Gas Stove
The manufacturer Dometic has launched a voluntary product recall for some liquid gas hobs.
The reason for this voluntary recall is a notification from one of Dometic’s suppliers about a potential leak in the regulators and/or gas pipes installed in these stoves.
A gas leak at the control knob and/or pipes could lead to a flame forming in the area of the knob and, in the worst case, an explosion of the air-gas mixture, which could cause severe injuries to the user or bystanders.
However, no incidents involving injuries have been reported so far.
Which models are affected?
The recall affects gas stoves and stove combinations of the following models and SKU numbers:
| SKU | MODEL | TYPE OF DEVICE |
| 9600027605 | Dometic PI8022 EU | Hob |
| 9600027606 | Dometic PI8022 12V ignition AM | Hob |
| 9600027608 | Dometic PI8023 AM | Hob |
| 9600027609 | Dometic MO7123 | Combination |
| 9600027610 | Dometic MO7103 | Combination |
| 9600027611 | Dometic MO7123 | Combination |
| 9600027612 | Dometic MO7103 w/o hole | Combination |
| 9600027613 | Dometic MO9722R w/o ignition | Combination |
| 9600037308 | Dometic CE99-ZF EU heatshield | Hob |
| 9600037309 | Dometic CE99-ZF AM | Hob |
| 9600037310 | Dometic CE99-ZF OEM | Hob |
| 9600037313 | Dometic CE99-DF AM | Hob |
| 9600037314 | Dometic CE99-DF OEM | Hob |
| 9600037315 | Dometic KSK2007R | Hob |
| 9600037316 | Dometic KSK2007R 12V ignition | Hob |
| 9600037317 | Dometic PI9003 | Hob |
| 9600037318 | Dometic PI9023 | Hob |
| 9600037319 | Dometic MO9722R Piezo | Combination |
| 9600037320 | Dometic MO9722L Piezo | Combination |
| 9600037321 | Dometic MO9722R AM | Combination |
| 9600037322 | Dometic MO9722L AM | Combination |
| 9600037323 | Dometic MO9722R OEM | Combination |
| 9600037324 | Dometic MO9222R | Combination |
| 9600037325 | Dometic MO9222L | Combination |
| 9600037326 | Dometic MO9222R | Combination |
| 9600049989 | Dometic MO9222L w. AC530 | Combination |
Only models with an SKU number starting with 96******** are affected.
How to quickly check if your gas stove is affected:
1. First of all, please check whether you purchased the gas stove from us before October 2020.
If so, your gas stove is not affected and no action is required.
If you purchased the gas hob from us in October 2020 or later, you must check the type plate on the gas hob. If you do not know the exact date of purchase, you must also check the type plate of the gas hob.
2. The rating plate should have been supplied with the operating instructions for the gas hob.
If not, you will find the rating plate on the underside of the gas hob.
On the type plate you will find
1. item no. (96000...)
2. serial number (17 digits)
3. manufacturer (Emsdetten)
4. designation code (51DL4986)
Only if all 4 criteria (article number, serial number range, manufacturer and
designation code) apply, your gas stove may be affected!
Example of a type plate with SKU attached to the underside of a gas hob:
Below you will find sample photos of the affected gas stoves:
If your gas stove meets all 4 criteria together, but is already marked “Recall OK” (Recall OK) 2021 or 2022 next to the type plate, then your gas stove is not affected by the action and you do not need to do anything else. It can be reinstalled in the kitchen work area.
If you were able to view the type plate and it is not marked “Recall OK”, your gas stove is affected by this action.
Please enter the Dometic SKU, the first 3 and the last 5 digits of the serial number (SN) in the fields of the configurator below. You will then automatically find out whether your gas stove is affected or not:
https://www.dometic.com/de-de/support/informationen-zum-ruckruf/produktruckruf-herd#SKUfinder
What to do if the gas stove is affected:
If your cooktop is affected by the recall, please stop using the cooktop and close the shut-off valve immediately and keep it closed! Below you will find brief instructions on how to properly close the shut-off valve:
Please contact our customer service department to initiate the next steps quickly and easily (inspection and replacement if necessary).
We would like to point out that all affected batches have been removed from our range immediately. All gas stoves currently offered by us are not affected.
We apologize for the inconvenience and thank you for your understanding.