FAQ
Delivery/Pickup
- What is the status of my order?
- Where is my package?
- Why did I only receive part of my order? (Partial Delivery)
- My shipment is marked as "delivered," but it hasn't arrived. What should I do?
- How long does delivery take?
- Why doesn't shipment tracking work immediately?
Returns
- How do I return an item? (Withdrawal)
- My item is damaged or defective. What should I do? (Complaint)
- I received the wrong item. What should I do?
- Some parts are missing from my order. What can I do?
- Where can I find my return label for my return?
- When will I receive my money after a return? (Refund)
Prices/Payment
- What payment options are available?
- Where can I find my invoice?
- Where should I transfer my invoice amount?
- How can I get discounts or special offers?
- How do I redeem a gift voucher?
- How can I purchase a gift voucher?
Orders
- How can I place an order?
- How can I cancel my order in full or in part?
- Is There a Minimum Order Value?
- Can I have my order delivered to a different address?
- How do I place an order as a customer from Switzerland (without VAT)?
- What should I do if I have problems with Swiss customs?
Products
Account
- What are the benefits of a Customer Account?
- How do I create a customer account?
- How can I reset my password?
- How can I change my personal information?
- How do I create a business account?
- How can I delete my Customer Account?