We’re very sorry about this! If you’re having an issue with an item, we’re here to help you right away.
How to report your complaint:
Please contact our customer service team directly so we can quickly find a solution for you.
- Live Chat (recommended): Simply open the chat using the colorful chat icon at the bottom right corner of your screen and have your Order Number and, if possible, photos of the damage ready. This is the fastest way for us to resolve your issue. We promise! 🍀
- Email: Alternatively, you can send us an email. Please include your order number and attach photos of the damage.
Depending on the situation, we can offer you the following solutions:
- Free replacement of missing or damaged parts.
- A complete exchange of the item.
- A refund of the purchase price.
Important note: If you simply don’t like an item and it isn’t defective, please use our return form directly without contacting us first.